Delivery Information
Shipping and Refund Policy
At OOA Emporio Pvt Ltd., we strive to provide excellent service and ensure that your shopping experience with us is seamless. Below are the details of our shipping and refund policy.
#### 1. **Shipping Policy**
- **Shipping Locations**: We ship our products within India and internationally, depending on the location and feasibility.
- **Shipping Charges**: Shipping charges will be calculated at checkout and depend on the delivery location, order size, and weight of the product.
- **Delivery Time**:
- Domestic shipping typically takes **5-7 business days**.
- International shipping may take **10-15 business days**, depending on customs clearance and other factors.
- Please note that delivery timelines are estimates and can be affected by factors outside our control, such as courier delays or public holidays.
- **Order Tracking**: Once your order is dispatched, you will receive a tracking number via email, allowing you to track your package until it reaches you.
- **Delivery Attempts**: Our delivery partners will attempt to deliver your package up to two times. If unsuccessful, your package will be returned to our warehouse.
#### 2. **Refund Policy**
At OOA Emporio Pvt Ltd., we want you to be satisfied with your purchase. If you are not completely happy with your product, we offer a **refund within 3 days** of receiving the item, provided the following conditions are met:
- **Conditions for Refund**:
- The product must be returned in its original condition, without any signs of use, damage, or wear.
- The product must be returned with all its original packaging, tags, and accessories (if any).
- We will not accept products that have been used, washed, or altered.
- **Refund Process**:
- To initiate a refund, please contact our customer service team at **info@ooaemporio.com** within **3 days** of receiving your order.
- Once we receive your request, we will provide instructions on how to return the item.
- After the product has been received and inspected, we will process your refund within **7-10 business days**.
- **Non-Refundable Items**: Certain items such as personalized products, clearance sale items, or those marked as non-returnable at the time of purchase are not eligible for refunds.
#### 3. **Return Shipping Charges**
- Return shipping charges are the responsibility of the customer unless the return is due to an error on our part (e.g., receiving a damaged or incorrect product).
#### 4. **Damaged or Defective Products**
- If you receive a product that is damaged or defective upon arrival, please contact us immediately at **info@ooaemporio.com** with details and photos of the defect.
- We will offer a full refund or replacement at no additional cost for damaged or defective products.
#### 5. **Cancellation Policy**
- Orders can be canceled within **24 hours** of placing the order by contacting us at **info@ooaemporio.com**.
- If the order has already been shipped, you will need to follow our return process for a refund.
#### 6. **Contact Us**
For any further questions or assistance regarding our Shipping and Refund Policy, feel free to reach out to us at:
**Email**: info@ooaemporio.com
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**Last Updated**:24 Sep 2024
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